Return & Refund Policy

Size galat aa gaya, ya product waisa nahi nikla? Koi baat nahi — return simple hai.

Return window

You can request a return within 7 days of delivery. Open My Account → My Orders → Return, pick a reason, and we arrange a free pickup wherever our courier serves your pincode.

Conditions

• The item must be unused and unwashed, with all original tags and packaging intact.
• Innerwear, socks and any item marked "non-returnable" on the product page cannot be returned for hygiene reasons.
• Free gifts or combo items must be returned along with the main product.

Refunds

• Refunds are issued after the returned item reaches us and passes a quality check (usually 2–3 days after pickup).
• Prepaid orders — refunded to the original payment method in 5–7 working days.
• COD orders — refunded to your CapeTown5 wallet instantly, or to your bank account in 5–7 working days if you prefer.
• Shipping charges, if any were paid, are refunded only when the return is due to a damaged, defective or wrong item.

Exchange

Need a different size? Raise a return and place a fresh order — that is the fastest route, and your refund is processed in parallel.

Damaged or wrong item

Please raise the request within 48 hours of delivery with a photo of the item and the packaging. We replace it or refund you in full, including shipping.

Order cancellation

You can cancel free of charge any time before the order is shipped, from My Account → My Orders. After shipping, please use the return flow instead.

Help

Stuck anywhere? Email support@capetown5.com or WhatsApp support@capetown5.com — hum jaldi reply karte hain.