Privacy Policy

Last updated: 2026

This Privacy Policy explains what CapeTown5 ("we", "us") collects when you use our website and our Android app, why we collect it, who we share it with, and the choices you have. By using CapeTown5 you agree to this policy.

1. Information we collect

Account details — name, mobile number, email address and password (stored only as a one-way hash, never in readable form).
Order details — delivery address, pincode, items ordered, order value and order history.
Payment information — payments are processed by our payment gateway. We receive only a payment reference and status. We never see or store your full card number, CVV, UPI PIN or net-banking password.
Reseller details — if you join our reselling program: business name, payout method and bank/UPI details needed to pay your earnings.
Usage data — pages and products you view, searches, device type and IP address, used to keep the store fast, secure and relevant.

2. Why we use it

To process, pack, ship and deliver your orders.
To send order updates on WhatsApp, SMS or email.
To handle returns, refunds, wallet credits and reseller payouts.
To show you relevant products and offers.
To prevent fraud and abuse, and to meet legal and tax obligations.

3. Who we share it with

We do not sell your personal data. We share only what is necessary, with:

Payment gateway — to collect payment and issue refunds.
Courier and logistics partners — your name, address and phone number, so your parcel can be delivered.
Communication providers — to send order updates by SMS, WhatsApp or email.
Government authorities — only where the law requires it.

4. Permissions used by our app

The CapeTown5 Android app requests internet access to load the store. It does not read your contacts, messages, call logs, photos or precise location. Any file you choose to upload (for example a return photo) is selected by you, one file at a time.

5. How long we keep it

Account data is kept while your account is active. Order and invoice records are kept for up to 8 years because Indian tax and accounting law requires it, even after you delete your account. Anything not required by law is deleted or anonymised.

6. Deleting your account and data

You can delete your account at any time — in the app or on the website, open My Account → Profile → Delete my account, or visit https://capetown5.com/delete-account.

When you delete your account we remove your name, email, phone number, password, addresses, wishlist, cart, saved bank/UPI details and notifications. Past invoices stay in our accounting records as explained above, but they are no longer linked to a usable account. Deletion is permanent and cannot be undone.

7. Security

The site and app run over HTTPS. Passwords are hashed with bcrypt, every form is protected against cross-site request forgery, and payment responses are verified with a server-side signature check. No system is perfect, but we take this seriously.

8. Children

CapeTown5 is meant for users aged 18 and above. We do not knowingly collect data from children.

9. Cookies

We use cookies to keep you signed in, to remember your cart and to measure which products are popular. You can clear them from your browser at any time; some features will stop working if you do.

10. Your rights

You can ask us to show, correct or delete the personal data we hold about you. Write to support@capetown5.com and we will respond within 30 days.

11. Changes

If this policy changes we will update this page and change the date at the top.

12. Contact

CapeTown5

Email: support@capetown5.com
Phone: support@capetown5.com